Loan Servicing the Lone Bright Spot in Global Mortgage Outsourcing Market—Everest Group

Loan Servicing the Lone Bright Spot in Global Mortgage Outsourcing Market—Everest Group

 

DALLAS/ JUNE 20, 2019 (STL.News)

Originations once drove the mortgage business process outsourcing (BPO) market, but more recently, with a decline in origination volumes, loan servicing activities are the primary source of the segment’s steady 6-10% growth rate, according to Everest Group. Loan servicing, with a growth of about 9-12%, is now being preferred by lenders to boost profitability because servicing offers a higher revenue per loan serviced. As of 2018, more than 50% of the FTEs in mortgage BPO were engaged in servicing-related activities.

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